Shipping
We do our best to ship all items the same day the order is placed, Some items may take longer if it is the weekend or holiday, Please keep this in mind when ordering them with express shipping. Please Call for next day shipping rush orders We ship products from MD, KY, TX, ID, TN, & CA. Depending on availability and your location we do this to get your product to you the quickest way possible. So not everything comes from our shop in Maryland.
Some large orders with multiple items may come in different shipments.
Please call us for estimated ground shipping time to your location, cause it's possible it may not ship from our Maryland shop.
We ship almost all packages with a signature required for delivery. If you specifically want us NOT to require a signature for delivery, please make a notation in the "Order Comments" field you see on the order form. Or think of an address where someone will be there to recieve it during the day.
NOTE: Any insurance claims for damaged items and/or stolen goods from your doorstep that are NOT honored by the shipping carrier because you requested a signature not be required for delivery is NOT our responsibility.
TNT Diesel will not cover the cost! Order Cancellation Policy
Any order cancellation will need to be processed via phone and not through email. If your order has already shipped, you will be responsible for return shipping costs, even if you refuse the package when it gets to you. Return Policy If you receive a damaged product, or it does not meet your expectations, first, call us here at TNT Diesel Performance for instructions on how to return the item to us.
We will require that the product be in the original packaging, shipped prepaid within 15 days and with a copy of the invoice for a refund or exchange. · Unopened Items - We will fully refund you for any unopened itemfor any reason within 15 days of the original purchase date. Shipping is not refundable. -Smoke Stacks- All Grand Rock smoke stack branded items are subject to a 20% restocking fee. No exceptions! Freight is not refundable! -RETURNS PAST 15 DAYS- No Returns on ANY item after 15 days unless there are extenuating circumstances. We may at our discretion refuse to authorize your return or charge a 25% restocking fee. We can ONLY offer an in-store credit on returns accepted after 15 days. -There will be absolutely NO returns on any electronic replacement sensors for Ford, Chevy, or Dodge trucks.
DO NOT SHIP ITEMS BACK TO THE RETURN ADDRESS ON THE BOX YOUR ITEMS CAME IN.
ALWAYS CALL TNT Diesel FOR AN RMA NUMBER AND ADDRESS FIRST!
Whether you are returning because the item is incorrect or defective, we will be forced to charge you $15 for sending the product to the incorrect address. This could also delay your credit/refund if applicable. This $15 charge will be deducted from your credit/refund amount along with a restocking fee if applicable. Many products are sent factory direct and must return to the factory for exchange or credit, so please DO NOT assume to send it to our Maryland Shop.
· Opened items must be in as-new condition, in original packaging with the packing slip, with any/all warranty cards, manuals and accessories within 15 days of the original purchase date. · After 15 days all returns are subject to a 25% restocking fee unless otherwise arranged with us.
-It is the customers responsibility to follow-up on returns, we recommend shipping your item with a trackable carrier( DHL/Ups/Fed Ex ). Once you believe the item has been delivered, please call us so we can verify everything is in order an that your credit will be processed.
-Be sure to insure your items! If the package is damaged or destroyed and your returned item is in unacceptable resale condition, we will be unable to credit you, it is your responsibility to file your damage claim with the carrier.
We do not accept returns on the following: · Exhaust systems, down pipes, or other exhaust component after it has been installed. · Any Custom Designed item that is manufactured or modified to a specific customer's needs. · Any Custom Painted item and Paint. (unless initially defective upon reciept) · Any electronic components or parts if they have been installed on the vehicle. (unless defective) · Items damaged due to abuse, misuse, or neglect will not be eligible for replacement or accepted for return. · Any item without a copy of the original invoice, return form, and RMA# unless other special arrangements have been made. Please check thoroughly that all components are what you ordered and look to be in working order. When is my credit card charged?
TNT Diesel Performance charges your credit card when you submit your order online. If there is a delay in shipping your order due to a card being declined, you will be notified by phone or email within 2 business days.
International Customers:
All international customers are responsible for paying 100% of any duties & or taxes and import fees incurred when products are shipped out of the U.S.A.. If these fees are not paid by the consumer at the time of delivery, they will be charged to TNT Diesel Performance and then invoiced and billed to your credit card. Pricing, specifications, availability and terms of offers may change without notice, are not transferable and are valid only for new purchases from TNT Diesel Performance for delivery in the 50 United States. TNT Diesel Performance cannot be responsible for typography, photography, pricing or other errors, omissions, or consequences of misuse of site and its functions and reserves the right to cancel orders arising from such errors. |
Dodge/Cummins
Ford/Powerstroke
GM-Chevy/Duramax
